STAFF OF ABUAKWA NORTH MUNICIPAL ASSEMBLY TRAINED ON NEWLY DEVELOPED LOCAL GOVERNMENT SERVICE CLIENT SERVICE UNIT OPERATIONAL MANUAL
A day’s training program on Client Service Management was organised for staff of the Abuakwa North Municipal Assembly on 10th June, 2024 at the Municipal Assembly Hall with all staff present.The training program organised by the Eastern Regional Co-ordinating Council (ERCC) was in collaboration with the Human Resource Department of the Assembly.
Staff were trained in areas such as, client service management, client service charter, the strategic direction of the local government service (vision, mission, motto, core values and service delivery standards), organisation and functions of the client service unit among others.
The facilitators of the training were, Mr. Cyril Xatse, Head of the Eastern Regional Human Resource Department and Mr. Alexander Gasu, Assistant Director from the Eastern Regional Coordinating.
In their presentation, the facilitators noted that, client service management is the acts of managing the clients and their expectations in a professional and timely manner with a conducive environment to enhance service delivery.
They added that, managing client’s expectation is a management tool for transparency and accountability in the application of rules and regulations to ensure quality service delivery.
Speaking with Mr. Cyril Xatse, he stated that, the vision of the Local Government Service is to support the Local Government deliver value for money services. Also, the service wants to strengthen the assemblies in delivering customer or client services at the local level, so the service rolled out these client service operational manuals to help the various Regional Coordinating Council (RCC) and the Metropolitan Municipal District Assemblies (MMDA’s) to deliver value for money services.
The training was attended by the Heads of Department and Staff of the Assembly.
Mr. Alexander Gasu interacting with the participants
Participants present at the training